Last updated: October 2026
Who we are
This website, aresplumbhvac.com, is operated by Ares Plumbing & HVAC, part of Ares Home Services (“we”, “us”). This policy explains what information we collect, how we use it and the choices you have.
Information we collect
- Contact details you give us: name, phone number, email address and service address
- Details about the work you ask for, including photos or notes you send
- Appointment and booking information
- Messages you send us by text, email or phone
- Basic website usage data, such as pages viewed and the device and browser used, collected through cookies and analytics tools
How we use it
- To respond to your request, schedule and perform service, and send quotes and invoices
- To send appointment confirmations, reminders and service updates by call, text or email
- To process financing applications you choose to submit
- To improve our website and services
- To meet legal, licensing and permit requirements
Text messaging
If you give us your mobile number and agree to receive texts, we may text you about your quote, appointment or service. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of purchase.
We do not sell or share your mobile number or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
How we share information
We share information only as needed to run our business: with service providers that host our website, scheduling, customer management, phone and messaging systems; with financing companies when you apply for financing; with city or county permit offices when a job requires a permit; and when the law requires it. These providers may use your information only to perform services for us. We do not sell your personal information.
Cookies and analytics
Our website uses cookies and Google Analytics to understand how visitors use the site. You can block cookies in your browser settings. The site will still work.
How long we keep it
We keep customer and job records for as long as needed to serve you, honor warranties and meet legal and tax requirements.
Your choices
You can ask us to correct or delete your information, or to stop contacting you, by calling or texting us. You can opt out of texts at any time by replying STOP.
Children
Our services are for adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy. The date at the top shows the latest version.
Contact us
Questions about this policy? Call or text us. Call or text (385) 360-5168